course name


020 7534 7251

Frequently Asked Questions

Q: What is my candidate number

A: If you are working for Lloyds Pharmacy your candidate number is your Lloyds employee number.

If you work for any other pharmacy your candidate number can be found on the introduction letter sent with the course. If you have lost this please call or email the CIG Helpline

Q: I sent my work in and have not received the results yet

A: You should receive your results within 14 days, however in rare cases there may be a delay. If you have not received your results within 21 days please call or email the CIG Helpline

NOTE: Please take a copy of the assessment paper before sending it in.

Q: I can’t find my assessment paper/s

A: The assessment papers can be found in pharmacist’s envelope (alongside the pharmacist guide to the course). If you still cannot locate the paper please email the CIG helpline and we will email you a copy of the assessment paper

Q: Do I need to send my Set E Workbook for the Pharmacist Assistant Course for external marking once completed?

A: No, you don’t have to send it away. The Set E workbook is marked by your Supervising Pharmacist. Ensure that once you have completed the workbook you hand it straight to them and they will mark it as soon as possible.

Q. We have registered someone onto the course – they have left can I transfer the course to another member of staff?

A: This can be done as long as NO assessment papers have been sent in by the original candidate and all the training materials are unused and intact.

For Lloyds candidates – this can be done through contacting your Head office Learning and Development Department

For all other candidates – please call or email the CIG helpline

Q. I am missing a part of the course

A: If you have lost any part of the course please call or email the CIG Helpline.

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